Frequently Asked Questions about Your Museum Visit - Van Gogh Museum

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Tickets & Visit

Tickets and Ticket Prices Address and Opening Hours What’s On Exhibitions Group and School Visits Museum Shops, Café and More Contact Newsletter Privacy & Cookies

Art & Stories

Art Search the Collection The Life of Vincent van Gogh Van Gogh Stories Vincent van Gogh for Children Research Contact Newsletter Privacy & Cookies

About

Partners and Collaborations Support the Museum News and Press Knowledge and Research Organisation Contact Newsletter Privacy & Cookies

NL | EN

English Nederlands Planen Sie Ihren Besuch Programmez votre visite Prepara la tua visita Planifica tu visita Planeje sua visita 您的参观计划 美術館に行こう 방문 계획 Contact Newsletter Privacy & Cookies

Frequently Asked Questions about Your Museum Visit

Where to buy Van Gogh Museum tickets? How to get to the museum? What artworks are on view? How long does a visit take? Check the answers to some common questions to help you plan your visit to the Van Gogh Museum.

Go to: Tickets Discount cards Booking issues See and do About your visit Tickets Discount cards Booking issues See and do About your visit

Please find answers to frequently asked questions about buying tickets and admission to the museum below.

If you can't find what you're looking for, then take a look at the house rules. There you'll find more information about wifi, photography, food and drinks, and more.

Take a look at the house rules

Anselm Kiefer - Sag mir wo die Blumen sind

Until 9 June 2025, the Van Gogh Museum collaborates with the Stedelijk Museum Amsterdam for the exhibition Anselm Kiefer - Sag mir wo die Blumen sind. One exhibition in two museums. During this time, a surcharge applies. Find out more in the frequently asked questions:

FAQ Kiefer Exhibition

Buying tickets and rescheduling

Where to buy Van Gogh Museum tickets safely?

Buy your tickets to the Van Gogh Museum safely at tickets.vangoghmuseum.com or through our official resellers Tours&Tickets , GetYourGuide , Tiqets , Musement and Klook . Other platforms may offer fraudulent tickets.

Is it possible to buy tickets at the door?

No, that is not possible. All tickets are available online via tickets.vangoghmuseum.com or via our official resellers: Tours&Tickets , GetYourGuide , Tiqets , Musement and Klook . Other platforms may offer fraudulent tickets.

Do I have to book tickets online, even when I have a Museumkaart, ICOM Card or other discount card?

Yes, for all visitors it is required to book a ticket with start time in advance. You can purchase your tickets via tickets.vangoghmuseum.com . Only a ticket with start time ensures access to the museum.

If you are a card holder of for example Museumkaart, ICOM Card, Stadspas, or Rembrandtkaart, you also need to book a ticket online.

Can I reschedule, change or cancel my ticket(s)?

Up to 48 hours before the date and time of your planned visit, we will be pleased to help you find an alternative time to visit. We will only be able to offer you a new ticket if a different date and time slot is available.

Please note: don’t try to rebook for another date yourself, as this may stop other people from being able to visit the museum. Please contact us by using the contact form .

Tickets cannot be refunded.

Tickets are sold out for my preferred day/start time. Is there a waiting list, in case someone else cancels their visit?

No, there's no waiting list. In case someone cancels, their tickets become available again in the booking system. There is no point in coming to the museum if you see your preferred date/time is sold out online. It is not possible to purchase tickets at the door.

Do I need a separate ticket for exhibitions?

No. A valid entrance ticket lets you visit the entire museum, because we want to give all visitors the opportunity to also view the masterpieces in our permanent collection.

The only exception is the Anselm Kiefer exhibition which runs until 9 June 2025 in both the Van Gogh Museum and the Stedelijk Museum Amsterdam. For this exhibition, two types of tickets are available:

A combination ticket: this ticket grants access to the permanent collections at both museums and the exhibition at both museums.

the Kiefer exhibition ticket: this ticket grants access to the exhibition at both museums and the permanent collection at the Stedelijk Museum Amsterdam.

See visitkiefer.nl for more information, prices and availability.

Please note, the following works of the Van Gogh Museum’s permanent collection are temporarily on view in the exhibition:

Vincent van Gogh, S elf-Portrait as a Painter , 1888 Vincent van Gogh, Wheatfield under Thunderclouds , 1890 Vincent van Gogh, Shoes , 1886 Vincent van Gogh, Wheatfield with Partridge , 1887 Vincent van Gogh, Wheatfield with a Reaper , 1889 Vincent van Gogh, Wheatfield with Crows , 1890 Vincent van Gogh, S unflowers Gone to Seed , 1887

I have a ticket with a starting time but I’m arriving earlier/later: is that allowed?

It is not possible to enter the museum earlier than you booked start time. However, you do have half an hour to arrive after your booked start time. It is also possible to change the start time according to the availability. Please fill out the contact form and we will help you the best we can.

I've booked a ticket and am visiting with someone else, can he/she enter at the same time?

Admission to the museum is only possible with a valid ticket. In case someone would like to join you, please check whether tickets are still available for your chosen time.

Check ticket availability

The same name appears on each ticket: is that a problem?

No, that’s not a problem. The ticket shows the name of the person who booked the ticked and paid for it. There is a unique bar code on each individual ticket that is scanned on entry.

Do I have to print the ticket?

You can print out your ticket, but you don’t have to: you can also present your ticket on a mobile device for checking at the museum entrance. If you booked a ticket using a discount card, such as a Museumkaart, you must also be able to present it along with your ticket on entry.

How can I book a guided tour, group or school visit?

You can easily book a guided tour, group or school visit online.

Explore the options for groups and school visits

How can I order an audio tour?

You can order the audio tour in advance at the same time as booking your ticket on tickets.vangoghmuseum.com .

Have you already booked a ticket? Check your confirmation e-mail for a personal link to add the audio tour to your booking.

Special rates and discount cards

Is there a discount for senior citizens, groups or teachers?

No, the Van Gogh Museum does not offer discounts for senior citizens, groups or teachers. However, special rates are available for groups of six or more visitors. Each group is required to inform us of their visit in advance. You can do this by making a reservation for a group visit. This is free of charge.

Explore the options for groups and school visits

Is it possible to get a student discount?

The Van Gogh Museum offers students from anywhere in the world a discount on the admission price. The student ticket is only valid for visits from Monday to Friday, except for Dutch public holidays and school holidays. Please check the current Student ticket price and availability online .

Don’t forget to bring your foreign or Dutch student card or proof of enrolment with you when you visit the museum, as you will be asked to present it at the entrance.

Are there special rates for people with a disability? Does my companion also need a ticket?

There are no special rates for visitors with a disability. If you require assistance when visiting the museum, you may bring a companion for free. The companion’s ticket includes an audio tour.

You can book the free companion’s ticket online together with your ticket at tickets.vangoghmuseum.com .

Read more about accessibility

Can I book online using an ICOM card, Museumkaart, Rembrandt Card or Stadspas?

Yes, all tickets are only available online, including tickets for ICOM members, Rembrandt Card holders, Museumkaart or Stadspas holders.

I’m a journalist: can I get in with my press card?

Free entry for members of the press is only possible following registration and approval from the museum's Press Office.

Request a press visit

Issues with online ticket bookings

I did not receive a confirmation e-mail with my ticket, but the money has been debited from my account.

There can be several reasons for this:

The e-mail with your tickets might have been moved to your spam or junk mail folder. If you use Gmail, messages like this are often placed in a special folder for advertisements or spam.

There may be a delay due to server problems. Check your email again later.

There might be a typing error in e.g. the e-mail address. Please contact us using the contact form . We will assist you further.

I am unable to complete my online booking.

There may be several reasons preventing you from ordering your ticket online. Check your internet connection and refresh the web page. You can also try again after erasing the cookies or also a different browser altogether.

In case you are still unable to complete your booking, please kindly contact us us by using the contact form , so that we can further assist you.

I’m having problems downloading my ticket(s) from the order page.

Not to worry: you can also find your tickets attached to the confirmation e-mail your received following payment.

See and do

What are the current and upcoming exhibitions?

View the exhibitions overview for current and upcoming exhibitions.

What artworks are on view?

Find out what artworks are currently on view in the permanent exhibition.

What tours, activities and events are available?

Have a look at the programme or view the calendar to see what's on the day of your visit.

I work as a tour guide, can I give a tour in the museum?

Tour guides are welcome to give a tour at the museum, as long as they are registered as a tour guide and they book a self-guided group visit .

See all information for guest tour guides

Is ‘Starry Night’ on display at the van Gogh Museum?

No, it's not. Vincent van Gogh's famous painting Starry Night is part of the collection of the Museum of Modern Art in New York.

Find out more

Where to find ‘Terrace of a Café at Night’?

If you would like to see Terrace of a Café at Night on display, visit the Kröller-Müller Museum in Otterlo.

Find out more about this painting

About your visit

How do I get to the museum? Can I park my car there? Is there a bike parking facility?

Google Maps suggests the best routes for getting to the museum, by foot, bicycle, public transport or car. There are limited bicycle racks outside the museum to park your bike.

Paid on-street car parking is available in the area surrounding the museum and in Q-Park, Museumplein (Van Baerlestraat entrance, next to the Albert Heijn supermarket).

For visitors with a disability, the closest public parking spot is available on the Paulus Potterstraat, in front of the Stedelijk Museum. Other spots are also available further from the museum, such as on the Gabriël Metsustraat or next to the Concertgebouw.

On the map on the website of the municipality of Amsterdam (in Dutch) you can locate all public parking spots for people with a disability.

Two private parking spots are also available in the underground Q-park Museumplein parking facility (costs apply).

With a European handicap card you may park for free almost everywhere in Amsterdam. You can apply for a parking card via the municipality of Amsterdam (costs apply). Check the website European disability parking card (GPK) - City of Amsterdam for more information.

How long does it take to visit the museum? How much time should I take into account?

On average, visitors spend two to three hours at the Van Gogh Museum to view the permanent collection and exhibition, including visits to the café and shop.

Of course, this varies from visitor to visitor. It is important to consider how much time you want to take before your visit. Take this into account when booking your start time.

When is the museum open?

The Van Gogh Museum is open daily from 9 am.

Take a look at the current opening hours

Can I store my luggage at the museum?

You can store your coat, (hand)bags, small backpacks (up to 45×25×25 cm), and umbrella in the lockers at the museum’s cloakroom (self-service). The lockers can be locked electronically using a numeric code of your choice.

Luggage

Our cloakroom is unable to accommodate large rucksacks and bags, (wheeled) suitcases, trolleys and other luggage or large items such as prams and folding bikes.

If you have items with you larger than 45×25×25 cm, wheeled suitcases or trolleys (any size) you may be refused entrance to the museum. Lithium ion batteries with a capacity greater than 100Wh, such as e-bike batteries, are also not permitted at the museum.

Please leave your baggage at your hotel or keep it in storage at one of the many luggage service points around the Museum square .

Please note, your bags may be screened at the entrance. For more information, read the terms and conditions for visitors (pdf, 115 KB)

Prams, buggies, walking frames and wheelchairs

Prams and buggies are permitted in the museum, as are walking frames, wheelchairs and other mobility aids for disabled visitors.

Read more about accessibility

Is it allowed to take photos of the paintings?

Yes, you're welcome to take photos of the paintings as long as you do not use a flash, lamps, a tripod, or selfie stick. When taking pictures, please consider (the privacy of) other visitors and do not endanger the art. The photos may only be used for personal, non-commercial purposes.

Please note that you can also download images of the artworks in the museum's online collection .

We would appreciate it if you share your photographs with us on Instagram or Facebook using the hashtag #vangoghmuseum or tagging @vangoghmuseum.

Filming or making videos in the museum is not allowed, except for (professional) parties who have explicit permission from the Van Gogh Museum.

If you would like to film or take photographs for professional or commercial purposes, for example as a journalist, photographer or content creator, please contact our Press Office and request a press visit .

Where can I collect my audio tour?

If you've booked an audio tour in advance, please collect it from the Information Desk in the Atrium.

Can I visit the museum shop or restaurant without a ticket to the museum?

No, you need a museum entrance ticket in order to visit the museum shop or the restaurant . However, you can always visit the museum's webstore at www.vangogh.shop , and there is a shop on Museumplein that you can visit without an entrance ticket.

You’ll find various cafés and restaurants close to the museum.

During your visit, you are welcome in the museum shop, café and restaurant. It is not permitted to take your own food or drink into the museum or galleries.

I lost something while at the museum. What should I do?

We add all lost and found property to the iLost website , a platform developed especially to help reunite lost items with their owners. If you cannot see your lost property in the list, please send an email to [email protected] .

Where can I change my baby’s nappy or feed my baby?

There are baby changing facilities in the toilets. Visitors are welcome to (breast)feed babies in the museum.

Can I leave the museum for a while and return later?

No, unfortunately not.

Contact

If you are unable to find the answer to your question or would like to get in touch for another reason, please complete the contact form. Our care team will respond as soon as possible.

Get in touch

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Posted by Jack Read more Comments (15) 2025.06.03 12:34